MBit Contact & Support — 24/7 Help for Canadian Players
Every MBit support channel, with a realistic response time against each. Live chat is fastest for anything to do with your account or the cashier.
| Channel | Address | Response Time | Best For |
|---|---|---|---|
| 💬 Live Chat | Chat icon on mbit-official.com | Under 2 min | Urgent issues |
| 📧 General Support | [email protected] | Within 24 h | Account questions |
| 💳 Payments | [email protected] | Within 24 h | Interac deposits & payouts |
| 🔒 Verification (KYC) | [email protected] | 24–48 h | Document review |
| ⚖️ Complaints | [email protected] | Within 72 h | Formal disputes |
| 🛡️ Privacy Officer | [email protected] | Within 30 days | PIPEDA requests |
| 🤝 Responsible Gaming | [email protected] | Within 24 h | Limits, self-exclusion |
Before You Contact Us
Have these ready and the first reply is far more likely to be the useful one:
Complaints & Escalation
Write to [email protected] with your account ID and a summary. Complaints are acknowledged within 72 hours. If our internal process does not resolve matters, you may escalate to the independent dispute resolution service named in our Terms & Conditions.
Support FAQ
Is live chat really 24/7?
Yes. Live chat on mbit-official.com is staffed around the clock, across every Canadian time zone and on statutory holidays.
What language is support in?
Support operates in English. Written enquiries in French are answered, though response times can be slightly longer.
How long do Interac withdrawals take?
Interac e-Transfer withdrawals are usually approved within 24 hours once KYC is complete. Cards take 1–3 business days. Payment queries go to [email protected].
How do I request my personal data?
Email [email protected]. Under PIPEDA you have the right to access and correct the personal information we hold — see our privacy policy.
How do I set a deposit limit?
In account settings, or email [email protected] and support will apply it. See our Responsible Gaming page.